Sales conditions

GIFT ITEMS

You will have the chance to choose a gift one among those listed while processing the purchase. The more items you order, the more important gifts will be made available.

 

ON-LINE PURCHASES

You can purchase MySelleria items from its online site. The items are divided into 4 macro categories each divided into Categories and sub-Categories. Each item is well described and identified by a picture that can be zoomed.

TELEPHONE PURCHASES

You can purchase via telephone on +39 049 584 21 51 Mondays to Fridays from 9.00am to 12.30pm and from 2.30pm to 7.00p, except Sundays and Public Holidays. It would be better, prior to place the telephone order, to identify the requested items code. Telephone orders will be accepted only through the item Code.

LISTED PRICES

All prices are VAT inclusive, transport NOT included.

IMPORTANT NOTE FOR ORDERS EXTRA EU:

Please remember that you don’t pay VAT when you purchase in Italy, but you will pay when UPS delivery to you the customs fees for import in your country, for the costs and more details you need to hear your custom office.

All items that you import, over minimal beyond a certain minimum value (changes by product category and country), undergoes the same treatment from your country. You have to ask to their office for know the details of your case. Higher will be the bill, higher will be the value that custom ask in proportion to the taxes in your country.

ITEMS AVAILABILITY

The items availability in the advertisements is highlighted as follows:
Immediate availability: the item is immediately available from our stock and ready to be shipped;
Availability in 1-3 days: the article is currently not available, ordering it the time for replenishment are provided by a minimum of 1 day to a maximum of 3 working days;
Availability in 3-6 days: the article is currently not available, ordering it the time for replenishment are provided by a minimum of 3 days to a maximum of 6 working days;
availability in ...: this item is currently not available, according to availability indicated the item will be restocked;

The order is considered valid upon receipt of payment, from this moment are applied times referred as reassortment availability.

VAT RECEIPT OR BILL OF LAIDING ISSUANCE

Goods are sent to the customer on free packaging and with regular VAT receipt or invoice if requested.

CUSTOMER CARE

Our Customer Care Service ensures full assistance before and after the sale, Mondays to Fridays from 9.00am to 12.30pm and from 2.30pm to 7.00pm, except Sundays and Public Holidays. Access to the customer Care Service is available via telephone on the following number:
Tariff plan number +39 049 584 21 51
Or by filling in the CONTACT USform

RIGHT OF RECESS

My Selleria recognizes the right of withdrawal as required by the current legislation for Italy.

The deadline to avail of this right is 14 days from receipt of goods. Go to the "returns and refunds" section to learn more.

Paying Methods

• Banker's Draft

• PayPal

• Credit Card

BANKER'S DRAFT PAYMENTS

• Holder: MY SELLERIA SRL

• Bank: BANCA SELLA S.P.A.

• IBAN: IT81Q0326822300052147947400

• BIC/SWIFT SELBIT2BXXX

As soon as our bank on-line credit notification is received (normally this transaction takes banks about 2/3 days' time) we will proceed to the immediate goods shipping.

PAYPAL

Payment through Paypal or Credit Card on Paypal.
Pay through Paypal in easy and safe.
In case of deleted order or partial refund an accreditation will be done on your Paypal account or on your credit card.

CREDIT CARD PAYMENT

Your credit card details concerning payments are processed exclusively from autorized circuits, specialized in dealing with online payments.
All VISA, MASTERCARDS and AMERICAN EXPRESS are accept.

DELIVERY AREAS

MySelleria delivers to all European Countries and all over the world. Shipping costs are automatically counted at the end of order filling.

SERVICE COURIER

• UPS, DPD, FEDEX.

DELIVERY TIMES AND METHODS

My Selleria delivers its items via Couriers or by its own means throughout Italy, and in the rest of the world.

IMPORTANT NOTE FOR ORDERS EXTRA EU
Please remember that you don't pay VAT when you purchase in Italy, but you will pay when the courier delivery to you the customs fees for import in your country, for the costs and more details you need to hear your custom office. All items that you import, over minimal beyond a certain minimum value (changes by products category and country), undergoes the same treatment from your country.

WHAT TO DO WHEN THE GOODS ARE DELIVERED

When the courier will deliver the goods you will have to check that the parcel is upright, undamaged and dry and compliant with the standard characteristics of a parcel.
Please check that the number of the parcels is equivalent to what is shown on the carrier letter.
Any protest must be immediately made to the carrier, failure to do so will mean that the item has been properly delivered.

WHAT TO DO IN CASE OF DAMAGES DUE TO THE TRANSPORT

Should a damage be clearly visible on the packaging when the goods are delivered you will have to:

1. reserve the right to accept the parcel is accepted but signing the document you will have to write "Delivery taken with right to reserve", once the parcel is opened and any damages found, it will be possible to be compensated for any caused damage";

2. reject the damaged goods whenever it is not possible to take the delivery with right to reserve or should the damage be clearly visible without having to open the parcel.

ABROAD

For foreign countries the shipping costs are automatically counted at the end of the order form filling.